Customer Reviews
I have been using these Urban boots for around a year. I like the look and they are comfortable and reasonably well work in wet and cold season. However, the material is cracking. I am not the most careful person and probably applied some protective cream maybe twice. So take that into account that maybe with a lot of care it's possible to increase their lifespan.
First pair worn daily for a month or so before the faux leather material on top cracked along a crease line, allowing water in.
Sent them back for a replacement pair, which unfortunately suffered the same fate, after the first 30 days of wearing. Despite cleaning and looking after them, the cracks returned.
I would expect that level of wear from a pair of shoes that were either a lot older, or a lot cheaper. But after 60 days?! Not worth the £120, very disappointed.
Hi Matthew,
I'm really sorry to hear about the issues you've faced with both pairs of shoes, especially after taking good care of them. We certainly understand your frustration, and I can completely appreciate your disappointment given the price point and the expectation of quality.
For your peace of mind we will always refund, replace or try to repair any purchase you make from us if you are not happy at any point.
Speak soon
Henry
I've had these shoes for two months and they honestly look like I've had them for two years. The hook at the back of the boot you use to pull them on has broken on one boot just from me pulling the boots on. The outer material has scratched off in places leaving unsightly scuffs that can't be fixed. The one thing they do have going for them is they are comfy but overall I'm disappointed as I'd heard good things about this company.
Shoe coming apart at the seems and on the uppers. Flaking and chipping. I where these shoes 5 days a week for work. I work in a hotel as I valet and wanted some strong vegan boots to hold up outside and inside. Unfortunately, these are not it. I would add pics if this email let me.
Hi Alain,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the issues you experienced with our WVSport Waterproof Urban Boots.
We take quality control very seriously and we are sorry to hear that your boots are coming apart after daily use. We would be happy to assist you further and see if there is a way to resolve this issue. I have just sent an email to you with some more information to help you further.
We strive to provide durable and high-quality products to our customers, and we regret that this was not your experience. We appreciate your honest feedback and we will use it to improve our products in the future.
Thank you for choosing our brand and we hope to have the opportunity to make it right for you.
Speak Soon
Henry
Sturdy construction but still really comfy right from the first wear. True to size and allow for wiggle room. Being waterproof is a big reason for buying them. Pleased with purchase.
