Deliveries & Returns


We ship on weekdays, usually within 48 hours of placing your order.

All orders ship from our UK warehouse based in Essex.

We use Royal Mail to deliver our parcels on a tracked 48-hour delivery service

When your order ships, we will let you know by email with a tracking number.

For your peace of mind, all our deliveries are insured, and we will always replace or refund your delivery if there is a problem.

Like everything we make and do, our deliveries and returns are certified carbon-neutral.

For more info about our deliveries please visit our Help Centre

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We provide 365 days of free returns and exchanges. 

Our service is paper-free. You don't need a returns form.

For most return locations, you will not need a printer.

You can exchange your order free of charge as often as you need.

We will usually make an exchange or refund a few days after you have given your parcel to the return courier.

Please return the item to us in the same condition it was sent to you, we cannot accept returns with visible wear marks unless there is a problem with their quality.

We suggest trying on your purchase at home before wearing it out.

For your peace of mind, we will always refund, replace or try to repair your purchase if you are unhappy at any point.

Click here to make a return or exchange

For more info about our returns please visit our Help Centre